All orders are handled and shipped out from our warehouse in China. Please
allow extra time for your order to be processed during holidays and sale
We process orders between Monday and Friday. Orders will be processed
within 3-5 business days from the order date and shipped the next day after the
processing day. Please note that we don't ship on weekends.
Once you place your order, please allow 3-5 business days to process your
orders. After that, it will take 12 - 20 business days for delivery in the United
States, and 15-30 business days for international orders (depending on
The prices displayed on our site are tax-free in US Dollars, which means you
may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order
arrives to its final destination, which are determined by your local customs
Payment of these charges and taxes are your responsibility and will not be
covered by us. We are not responsible for delays caused by the customs
department in your country. For further details of charges, please contact your
local customs office.
If you are not happy with your purchase and wish to return an item, please
contact us within 30 days from receiving your order. Please provide your order
number as well as the reason for your return. Our customer service team will
review the return request and will send further instructions if the return is
For a list of final sale items, please see our Returns Policy. All returns must be
in original condition with packaging intact.
Please contact us within 7 days from receiving your order if you received
merchandise that is incorrect, missing, and/or defective. Please include your
order number, photographs of the item(s) and all related references upon
receiving your package. We will do our very best to resolve your case as soon
All refunds will be credited to your original form of payment. If you paid by credit
or debit card, refunds will be sent to the card-issuing bank within 7-10 business
days of receipt of the returned item or cancellation request. Please contact the
card-issuing bank with questions about when the credit will be posted to your
If you haven't received a credit for your return yet, here's what to do: Contact
the bank/credit card company. It may take some time before the refund is
posted to your account.